Service Terms & Conditions

These terms apply to all inspection, servicing, cleaning, and maintenance provided by AquaFix Water Purifier Service.

1. Scope of Service

Services include inspection, cleaning, and replacement of water purifier consumables as per the selected plan. Services are limited to domestic RO / UV / UF systems unless stated otherwise.

2. Free Inspection

• Applicable only for first-time customers.
• Includes basic inspection, TDS check, and input pressure check.
• No parts replacement or deep cleaning is included.
• Paid service applies if work is required.

3. Service Plans & Frequency

• Cleaning Plan – approx. every 1.5 months
• Basic Service – approx. every 3 months
• Standard Service – approx. every 9 months
• Premium Service – approx. every 2 years

Actual service frequency may vary depending on water quality, usage, and local conditions.

4. Parts & Consumables

• Only parts listed under the selected plan are included.
• Additional parts (pump, UV lamp, chamber, tubing, etc.) are chargeable with prior customer approval.
• Used or replaced parts are non-refundable.

5. Service Compatibility & Right to Refuse

We reserve the right to refuse or discontinue a service if the parts available with us are not compatible with the customer’s existing water purifier or installation setup.

In such cases, no service charges will be applied.

Where feasible, we may suggest compatible parts or recommend modifications to the existing purifier setup to improve performance and enable smoother servicing in the future. Any such suggestions are optional and will be implemented only after customer approval.

6. Pricing & Payment

• Payment is to be made after service completion.
• Prices may change due to material or market conditions.
• Quoted prices apply only for the selected visit.

7. Customer Responsibilities

• Provide proper access to the purifier.
• Ensure electrical and plumbing points are functional.
• Inform about previous repairs or known issues.

8. Warranty Disclaimer

Consumables such as filters and membranes do not carry service warranty as their life depends on water quality and usage. Manufacturer warranty, if any, is governed by the brand.

9. Cancellation & Rescheduling

• Appointments can be rescheduled subject to availability.
• Repeated cancellations may lead to service refusal.

10. Limitation of Liability

AquaFix shall not be responsible for indirect damage, water quality variations, or pre-existing system faults. Liability is limited to the service amount paid.

11. Acceptance of Terms

Booking a service or selecting a plan confirms acceptance of these service terms.